Citizens Charter

Back ground

Tagore Education Trust was formed in 1997 by the Chairperson Professor M. Mala, M.A.,M.Phil., an Educationist and Philanthropist. Trust is pledged to the noble task of offering state of the art higher education in the field of Medicine, Engineering and Humanities. The Trust has already earned years of enviable reputation by establishing Institutions offering quality education. In keeping with this objective, the Trust started Tagore Medical College and Hospital in the year 2010 to train young men and women as dedicated, high skilled medical professional committed with noble task of serving the community.

This Citizen’s Charter is an expression of our commitment towards making our working and facilities more transparent to our valued patients and general public. It is our attempt to bring the institute closer to the society.

This charter seeks to provide:

  • A framework which enables the general public to know about the services available in this hospital
    Quality of services that the patients can access.
  • The means through which complaints regarding denial or poor quality of service will be redressed.

Vision

Tagore Medical College & hospital seeks to be a centre of excellence in medical education, research, and healthcare services at the national and international level. The medical college has 150 seats of MBBS and has been running successfully since 2010. The medical college has well qualified and experienced faculty and staff that impart quality education to the medical students. Our vision is to provide enriched education so as to instill high morals & ethics of this noble profession in the upcoming young doctors.

Mission

  • To create a centre of excellence in Medical Education, Health care and Research to make advanced and affordable health care accessible to all
  • To provide quality healthcare to the community, as a whole, irrespective of caste, creed or culture.
  • To impart knowledge & interact with organizations of similar interest.
  • Reach outto the unreachable with awareness, education & service.

Location

Tagore Medical College & Hospital is located at Rathinamangalam, Chennai on the well- laid Kelambakkam route, which branches off at Vandalur Zoo 5 km from the GST Road.

Contact details

Tagore Medical College & Hospital
Rathinamangalam, Melakottaiyur (Post)
Chennai – 600 127.
Ph. No. 044-30101111
Fax. No. 044 – 30101100.
E Mail ID: tagoremch@gmail.com
Web site: www.tagoremch.edu.in

Administrative Office:

No.25,Mahalingam Street,
Mahalingapuram,
Nungambakkam,
Chennai- 600 034.
Phone: 044–28173772,044–28341621,044–28341865

Access to services

This is a general hospital. It provides medical care to all patients who come to hospital. Emergency services are available 24 x 7 without any discrimination. The management of this hospital is responsible for ensuring the delivery of services. .

Staff uniform

Doctors wear white aprons and nurses are in uniform. All staff wear a badge or an identification card of TMC&H

Enquiries

  • Directional signboards are fixed in each floor.
  • Enquiries counter exist at the reception (ambulatory entrance and main entrance)
  • Telephone number of enquiry – 044 30101111
  • Public Relation officer helps the patient at the OPD entrance.

1.Mr. Ramesh , Patient Coordinator
2.Mr. Muthian , MRD

Your Rights in the Hospital

  • Patient right to access to all the services provided by the Hospital
  • Patients have right of making decision regarding treatment
  • Patients have right for privacy and confidentiality
  • Patients, employees have right to religious and cultural freedom
  • Patients have right for Safe and Secure Treatment
  • Patients have right for grievance redressal
  • Patients have right to Emergency Care

General Information

  • This is secondary care level multispeciality hospital.
  • This hospital has
Beds750
Doctors228
Nurses375

Services available

Multi speciality OPDWards24 hrs pharmacy
Radiology (X-ray, ultra sound, CT scan)Laboratory (Pathology, Biochemistry, Microbiology)24 hrs ambulance
Maternity service (including High Risk Pregnancy)Operation theatre24 hrs blood bank
24 hrs emergencyIntensive care unitDialysis unit
ImmunizationDieticianTB clinic
PhysiotherapyNurseryMedico legal and Post Mortem service (Mortuary services available)

Enquiries and Information

  • Enquiry counter is located in the at ground floor of the hospital block.
  • Timings for working counter are 8 a.m to 4 p.m.
  • Phone no. for telephonic enquiry (24 hours service):04430101111
  • Location guide maps and directional signage have been put up at strategic points in the hospital.

Casualty & Emergency Services

  • All Emergency Services are available round the clock
  • Specialist doctors are available on call
  • Emergency services are available for all specialities as listed in the OPD Services
  • Referral Services to higher centre in case facilities for treatment are not available in the hospital
  • Round the clock ambulance services with basic life support
  • In serious cases, treatment/management gets priority over paper work like registration and medico-legal requirements. The decision rests with the treating doctor.

OPD services

OPD services are available on all working days excluding Sundays and Gazetted Holidays

Timings of OPD services are:

Monday to Saturday : Morning 8.30 a.m to Evening 4 P.M
Sunday and Holidays: 9 a.m. to 2.p.m

Various outpatient services available in the hospital are detailed below:

General medicineDermotalogy, Venerology and Leprosy
General surgeryPsychiatry
Respiratory MedicineObstetrics & gynaecology
Orthopaedics Paediatrics
RadiodiagnosisOphthalmology
PhysiotherapyENT, Head And Neck Surgery

Diagnostic services

List of tests available are displayed at respective departments and enquiry counter.

I. Laboratory Services

Laboratory services are offered on all days except sunday and holidays, round the clock (24 hrs)

  • Bio Chemistry
  • Microbiology
  • Haematology
  • Cytology
  • Histopathology including FNAC
  • Clinical Pathology

I. Laboratory Services

DepartmentsDayTimings
X-raysOn all working days excluding Sunday and Holiday24 hours


Ultrasound
CT scan
Colour doppler

I. Laboratory Services

ECG, ECHO, TMT

Clinical Material : ( Daily Average )

ITEMMONTH        
MAY -18
O.P.D Attendance1351
Casualty Attendance86
Number of Adm108
Number of Disch.103
Bed Occupancy :
Number of Beds Required.650
Number of Beds available .650
Number of Beds Occupied.529
Bed Occupancy %81%
Operative Work:
Number of Major Surgical Operations16
Number of Minor Surgical Operations32
Number of Normal Deliveries2
Number of Caesarian Sections1
Radiological Investigations: - No.of.patientTOTALOPIP
X-Ray15811741
Ultrasonography795326
Barium ,IVP etc.,835
CT Scan15105
MRI752
Laboratory Investigations - No.of. Sampels/Patient & TestTOTAL (SAMPLES)OPIPTOTALOPIPTOTALOPIP
(SAMPLES)(SAMPLES)(TEST)(TEST)(TEST)(PATIENT)(PATIENT)(PATIENT)
Biochemistry3851672181032499533300153147
Microbiology1951088732016715319510887
Serology11053572281131151105357
Haematology21586129112933279721586129
Histopathology207132071320713
Cytopathology136713671367
Clinical Pathology16368954582112471616695



MONTH
January - 2018February - 2018March - 2018APRIL - 2018
O.P.D Attendance1405134213531338
Casualty Attendance981089183
Number of Adm107104113111
Number of Disch.10198105108
Number of Beds Occupied.559557561559
Number of Beds Required.690690690690
Bed Occupancy %81%81%81%81%
Operative Work:
Number of Major Surgical Operations15201917
Number of Minor Surgical Operations25282726
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations: - No.of.patientTOTALOPIPTOTALOPIPTOTALOPIPTOTALOPIP
X-Ray16013129176140361781453315211438
Ultrasonography806119926824896623765422
Barium ,IVP etc.,14410153121129835
CT Scan1710716115129313103
MRI853743642752
Laboratory Investigations - No.of. Sampels & TestTOTAL (SAMPLES)OP(SAMPLES)IP(SAMPLES)TOTAL(TEST)OP(TEST)IP(TEST)TOTAL (SAMPLES)OP(SAMPLES)IP(SAMPLES)TOTAL(TEST)OP(TEST)IP(TEST)TOTAL (SAMPLES)OP
(SAMPLES)
IP
(SAMPLES)
TOTAL
(TEST)
OP
(TEST)
TOTAL (SAMPLES)OP (SAMPLES)IP (SAMPLES)TOTAL (TEST)OP (TEST)IP (TEST)
Biochemistry3771742031272599673360164196107748858937117219910164913741632111019493526
Microbiology22712998345177168212120923311701612011158732517818910584310164146
Serology1235766244111133117585923510712810954552331171035053225110115
Haematology210971131216413803185841011031311720176741021082349206811251141330811
Histopathology19415194152151621516185131851861218612
Cytopathology1789178915781578146814613671367
Clinical Pathology1618081511280231147707746324621714565804532261596693453209245

 MONTHMonthMONTHMONTH
OCTOBER 2017September 2017November 2017December 2017
O.P.D Attendance1327132613411354
Casualty Attendance1011099697
Number of Adm107104111109
Number of Disch.9998108103
Number of Beds Occupied.559565553554
Number of Beds Required.690690690690
Bed Occupancy %81%82%80%80%
Operative Work:
Number of Major Surgical Operations20202019
Number of Minor Surgical Operations36363334
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations:No of PatientsTOTALOPIPTOTALOPIPTOTALOPTOTALOPIP
X-Ray1641293519214052179 114 16212537
Ultrasonography81562582542895 61 825329
Barium ,IVP etc.,17611167914 6 1358
CT Scan6426427 4 1587
MRI13212 1 743
Laboratory Investigations:No of Patients/Samples
Biochemistry252117135987348639356 159 350155195
Microbiology19311677270129141226 115221115106
Serology104416319072118119 511175067
Haematology1536786657360297158 76 1577681
Histopathology206141961321 5 19415
Cytopathology1495127515 7 1275
Clinical Pathology764432459268191145 751467472
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)6464155896671 71


 
MONTH
MONTH
MONTHMONTH
MAYJUNEJULYAUGUST
O.P.D Attendance1394136813771391
Casualty Attendance83899197
Number of Adm109107113111
Number of Disch.959997103
Number of Beds Occupied.554559563559
Number of Beds Required.690690690690
Bed Occupancy %80%81%81%80%
Operative Work:
Number of Major Surgical Operations18181817
Number of Minor Surgical Operations36353534
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations:TOTALOPIPTOTALOPIPTOTALOPIPTOTALOPIP
X-Ray21914277209146632101476319616630
Ultrasonography826121816021855629825329
Barium ,IVP etc.,15611155101851314122
CT Scan532532743743
MRI211211211211
Laboratory Investigations:
Biochemistry984468516937456481965433532956497459
Microbiology253132121283137146263130133266137129
Serology1747896198781201756910618973116
Haematology666351315649337312652343309591330261
Histopathology18513154112141721516
Cytopathology127595411651055
Others (Clinical Pathology)402212190399204195389200189449245204
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)1266759141776415387661609169

 MONTH  MONTH  MONTH  MONTH  
FEBRUARYMARCHAPRILMAY
O.P.D Attendance1279128113021314
Casualty Attendance92868489
Number of Adm108109106109
Number of Disch.96939799
Number of Beds Occupied.559555558553
Number of Beds Required.690690690690
Bed Occupancy %81%80%81%80%
Operative Work:
Number of Major Surgical Operations20181719
Number of Minor Surgical Operations39272937
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations :TOTALOPIPTOTALOPIPTOTALOPOPTOTALOPIP
X-Ray239152872391657422114378219
Ultrasonography85602583552878582082
Barium ,IVP etc.,15312211291741315
CT Scan5326425325
MRI3215322112
Laboratory Investigations :
Biochemistry99645154511435426011003488515984468516
Microbiology262138124254140114240128112253132121
Serology1768096165759016374891747896
Haematology553315238585320265676360316666351315
Histopathology291217261115281117301218
Cytopathology752106411741275
Others (Clinical Pathology)368228140392239153464275189402212190
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)1216457123695412772551266759


 MONTH
JANUARY ( 2017 )
O.P.D Attendance1259
Casualty Attendance93
Number of Adm105
Number of Disch.96
Number of Beds Occupied.558
Number of Beds Required.690
Bed Occupancy %81%
Operative Work :
Number of Major Surgical Operations17
Number of Minor Surgical Operations31
Number of Normal Deliveries2
Number of Caesarian Sections1
Radiological Investigations :TOTALOPIP
X-Ray22814979
Ultrasonography845925
Barium ,IVP etc.,1578
CT Scan422
MRI211
Laboratory Investigations:
Biochemistry1133554579
Microbiology269157112
Serology1627884
Haematology938426512
Histopathology301218
Cytopathology1046
Others (Clinical Pathology)331195136
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)1468957

 
MONTH
MONTH
NOVEMBER
DECEMBER
O.P.D Attendance
1274
1245
Casualty Attendance
92
91
Number of Adm
108
101
Number of Disch.
97
95
Number of Beds Occupied.
559
552
Number of Beds Required.
690
690
Bed Occupancy %
0.81
80%
Operative Work :
Number of Major Surgical Operations
17
17
Number of Minor Surgical Operations
31
29
Number of Normal Deliveries
2
2
Number of Caesarian Sections
2
1
Radiological Investigations :TOTALOPIPTOTALOPIP
X-Ray2511549721514174
Ultrasonography875631795524
Barium ,IVP etc.,186121468
CT Scan422422
MRI---221
Laboratory Investigations :
Biochemistry11515715801092520572
Microbiology286169117219118101
Serology166808613559535
Haematology944430514877342535
Histopathology311318311219
Cytopathology1257936
Others (Clinical Pathology)336199137314182132
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)15394591398158

 MONTH  MONTH  MONTH  MONTH  
JULYAUGUSTSEPTEMBEROCTOBER
O.P.D Attendance1211124412621283
Casualty Attendance85807882
Number of Adm100102104101
Number of Disch.95979895
Number of Beds Occupied.566572586572
Number of Beds Required.690690690690
Bed Occupancy %82%83%85%83%
Operative Work:
Number of Major Surgical Operations18201718
Number of Minor Surgical Operations28302929
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations:TOTALOPIPTOTALOPIPTOTALOPIPTOTALOPIP
X-Ray26814911928315113226614212424014496
Ultrasonography845628835429845529835528
Barium ,IVP etc.,18414224182141720614
CT Scan422532532532
Laboratory Investigations:
Biochemistry1292654638128666462212406286121213617596
Microbiology288164124298155143285163122286160126
Serology177888918579106209871221818893
Haematology1081492589914484430861472389712385327
Histopathology311219281117331320331419
Cytopathology1587136713671468
Others (Clinical Pathology)509316193512283229524295229483279204
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)427161266415168247478220258475211264

 MONTH  MONTH  MONTH  MONTH  
JULYAUGUSTSEPTEMBEROCTOBER
O.P.D Attendance1211124412621283
Casualty Attendance85807882
Number of Adm100102104101
Number of Disch.95979895
Number of Beds Occupied.566572586572
Number of Beds Required.690690690690
Bed Occupancy %82%83%85%83%
Operative Work:
Number of Major Surgical Operations18201718
Number of Minor Surgical Operations28302929
Number of Normal Deliveries2222
Number of Caesarian Sections1111
Radiological Investigations:TOTALOPIPTOTALOPIPTOTALOPIPTOTALOPIP
X-Ray26814911928315113226614212424014496
Ultrasonography845628835429845529835528
Barium ,IVP etc.,18414224182141720614
CT Scan422532532532
Laboratory Investigations:
Biochemistry1292654638128666462212406286121213617596
Microbiology288164124298155143285163122286160126
Serology177888918579106209871221818893
Haematology1081492589914484430861472389712385327
Histopathology311219281117331320331419
Cytopathology1587136713671468
Others (Clinical Pathology)509316193512283229524295229483279204
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)427161266415168247478220258475211264

 MONTH  MONTH  MONTH  
APRILMAYJUNE
O.P.D Attendance123412521262
Casualty Attendance847882
Number of Adm98101103
Number of Disch.959698
Number of Beds Occupied.559565579
Number of Beds Required.690690690
Bed Occupancy %81%82%84%
Operative Work:
Number of Major Surgical Operations191720
Number of Minor Surgical Operations293028
Number of Normal Deliveries232
Number of Caesarian Sections111
Radiological Investigations:TOTALOPIPTOTALOPIPTOTALOPIP
X-Ray28019486271169102284164120
Ultrasonography796019875631845529
Barium ,IVP etc.,211291761117413
CT Scan532422532
Laboratory Investigations:
Biochemistry97953744210095474621329686643
Microbiology281154127293159134269148121
Serology151876416391721518368
Haematology586329257602338264686384302
Histopathology241014291217311318
Cytopathology127514861275
Others (Clinical Pathology)461274187480287193408260148
Any Others ( HIV /AIDS ,DOTS ,MALARIA etc..)108624612371521228438


Indoor Patient Services

These are following wards in the hospital

General Ward Sanction Beds
Male Medical & Allied108
Female medical & Allied102
Male surgical & Allied135
Female surgical & Allied165
Obstetrics & Gynaecology 90
Childrens ward (paediatric) 90
Total690
Intensive Care ward
MICU 05
CCU05
RICU 05
SICU 05
NICU/PICU 05
Casualty Beds25
Post Operative Wards30
Pre Operative Beds 15
Other Beds 20

Medicines & Consumables:

  • Medicines and surgical consumables required for the treatment can be procured from the in-house pharmacy.
  • A central pharmacy is located in the hospital premises which functions 24/7

Housekeeping & linen:

Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the nurse in-charge of the floor.

Food services

  • Diet – The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on individual therapeutic needs. Our kitchen is well equipped to serve healthy balanced vegetarian meals. Dietician visits all the patients and in consultation with treating physician and advice provides the therapeutic and non-therapeutic diet.
  • Canteen – TMCH provides a canteen for visitors as well as for Staff.

Other services & facilities:

  • Wheel Chairs and stretchers are available on request at any point.
  • Lifts are available for access to higher floors
  • There is a stand-by generator to cater to emergency services in case of breakdown of electricity.
  • ATM center is available at hospital premises
  • Adequate drinking water and toilet facilities are available.

Prayer hall

Temple is located just in front of the medical college with all its tranquility and serenity. It’s open all the time.


Facilities for IPD patients

  • All patients admitted in General Wards of the Hospital are treated free of cost.
  • Free diet 3 times a day as per requirement of the patient.
  • 24 hour nursing services.
  • 24 hour availability of duty doctor.

Complaints & Grievances

  • Every grievance will be duly acknowledged.
  • We aim to settle your genuine complaints within two days of its receipt.
  • Suggestions / Complaint boxes are also provided At enquiry counter and Dean Office in the hospital.
  • If we cannot, we will explain the reasons and the time we will take to resolve.
  • Name, designation and telephone number of the nodal officer concerned is duly displayed at the Reception

Patients Responsibilities

  • Please do not cause inconvenience to other patients.
  • Please help us in keeping the hospital and its Surroundings neat and clean.
  • Beware of Touts. If you find any such person in premises tell the hospital authorities.
  • The Hospital is a “No Smoking Zone” and smoking is a Punishable Offence.
  • Please cooperate with the hospital administration for normalizing the situation in case of an emergency.
  • Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department
  • Please provide useful feedback & constructed suggestions. These may be addressed to the Medical Superintendent of the Hospital.

During your stay

  • We hope this information helps you to prepare for your stay as an inpatient in this hospital.
  • A skilled team of personnel some of them working behind the scenes will hopefully make your stay comfortable and pleasant.